Overview About Restore a User in Office 365
Office 365 being one of the best cloud based technology; provides numerous functionalities that helps the user to work & collaborate efficiently. In this blog we will discuss about one of the most searched queries regarding O365 or Exchange Online, which is how to restore a user in Office 365.
First of all, you should consider several things before you choose to delete a user’s mailbox from Office 365 or Exchange Online. There are different kinds of deletions (soft deletion & hard deletion), some of the deletions won’t let you to recover or reconnect the deleted user mailbox. Read More
In Exchange Online / O365 when you delete a mailbox, all the contents of the mailbox are retained for 30 days. After 30 days, the user mailbox is permanently deleted from Office 365 and cannot be restored. The procedure for recovering a mailbox depends on whether the user mailbox was deleted by removing the Exchange Online license or deleting the O365 user account.
In this section, we will discuss about the issues / concerns of the users regarding how to restore a deleted user in Office 365. The following are some of the queries of users gathered from various forum or QA sites.
Let us now discuss about the things that are to be considered or kept in mind before you try to recover deleted mailbox in Office 365.
There are various scenarios that the users face while trying to fetch or get soft deleted mailbox in Office 365. Hence, there are several ways to recover deleted mailbox in Office 365 or Exchange Online.
In this section, we will discuss about the several procedures to restore a user in Office 365.
It is a must to have the admin permissions in Office 365 to reconnect deleted user mailbox in Exchange Online or O365.
The user name conflict issue occurs when an administrator deletes or removes a user mailbox, then creates a new user mailbox with the same user name, and after that he tries to restore the deleted mailbox.
The resolution to this user name conflict is that you can either assign a unique user name to the user mailbox that you trying to reconnect or replace the active user mailbox with the one that you are trying to restore, so that there are no two mailboxes with the same name.
Steps to restore a mailbox that has a user name conflict:
In Classic Admin Center:
NOTE: If multiple user mailboxes fail to be restored, an error will inform you that the restore operation has failed for some mailboxes. View the report and see which mailboxes failed to be recovered, and then reconnect the failed mailboxes one by one.
– Choose Edit user name of the mailbox you want to recover, type a unique user name, then choose the appropriate domain name. (If you want to keep the recovered account and the active conflicting account)
– If you want to remove the active account and replace it with the account that you are restoring, select Replace active user with this deleted user.
In Preview Admin Center:
NOTE: If multiple user mailboxes fail to be restored, an error will inform you that the restore operation has failed for some mailboxes. View the report and see which mailboxes failed to be recovered, and then reconnect the failed mailboxes one by one.
– Cancel or Stop the restore process and rename the current active mailbox. Then attempt to recover again.
– Enter a new primary email address for the mailbox and click on Restore.
The proxy address conflict issue occurs when an administrator removes a user mailbox that has a proxy address, and assigns the same proxy address to some other mailbox, and tries to recover the removed mailbox. Perform the following steps to resolve this issue and successfully restore a user in Office 365.
Steps to restore a mailbox that has a proxy address conflict:
In Classic Admin Center:
NOTE: If multiple user mailboxes fail to be restored, an error will inform you that the restore operation has failed for some mailboxes. View the report and see which mailboxes failed to be recovered, and then reconnect the failed mailboxes one by one.
NOTE: If a user mailbox consists of more than one error message that doesn’t allow the restoration, the Resolve proxy address conflict page will display a “Next” button instead of displaying a “Submit” button. Click on the Next button to solve the error on the next page.
In Preview Admin Center:
NOTE: If multiple user mailboxes fail to be restored, an error will inform you that the restore operation has failed for some mailboxes. View the report and see which mailboxes failed to be recovered, and then reconnect the failed mailboxes one by one.
In this blog, we have discussed the issues that the users face while trying to restore a user in Office 365 or Exchange Online. The things that are to be kept in mind while trying to restore users and the various methods to reconnect deleted mailbox in Office 365 are also discussed in this blog. Discover manual methods to recover one or more user mailboxes when there is a user name conflict or a proxy address conflict.